Cargo Customer Service Agent Job at The Facilities Group, Honolulu, HI

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  • The Facilities Group
  • Honolulu, HI

Job Description

Who We Are


U.S. Aviation Services is a leading provider of ground support and facility cleaning services for some of the nation's busiest airports. As part of the United Service Companies family, we bring decades of experience, innovation, and dedication to the aviation industry. From terminal cleaning and baggage handling to cabin services and more, our expert teams work behind the scenes to keep the travel experience running smoothly and safely for millions of passengers each year.


With operations at major hubs across the country, U.S. Aviation Services combines a national footprint with a local team spirit-built on safety, service, and respect. Our mission is to create cleaner, safer environments while supporting the essential workers who make air travel possible every day.


As a contracted ground handler for commercial airline carriers and cargo operators, services that we provide are, but not limited to:

  • Airport Operations Customer Service Agents and Baggage Handlers
  • Cargo Operations Customer Service Agents, Cargo and Mail Handlers, TSA approved Screening
  • Cabin Services Cabin cleaning, Lavatory services, Cabin Security Checks
  • Ramp Services Loading/Off Loading Cargo, Passenger Baggage handling
Why Work for U.S. Aviation Services?


At U.S. Aviation Services, you'll find more than just a job-you'll find a career with purpose. We offer a welcoming, team-focused culture where your hard work is recognized, and opportunities for advancement are always within reach. Whether you're new to the workforce or looking for a change, we provide the training, support, and flexibility you need to succeed.


We're proud to support our employees with:
• Flexible Schedules - Full-time and part-time shifts available to fit your lifestyle
• Weekly Pay - Get paid on time, every week
• Paid Training - No experience? No problem-we'll teach you everything you need to know
• Opportunities for Growth - Many of our supervisors and managers started on the front lines


Cargo Agent Duties and Responsibilities
  • Ensure the safety and security of all cargo tendered for transportation and distribution.
  • Follow all government and operational regulations.
  • Install straps, braces, and padding to loads to prevent shifting or damage during shipment.
  • Assemble containers and crates used to transport items such as machines or vehicles.
  • Direct or participate in cargo loading to ensure completeness of load and even distribution of weight.
  • Direct delivery trucks to shipping doors or designated marshaling areas and help load and unload goods safely.
  • Route received goods to first available flight or to appropriate storage areas or departments, using forklifts, hand trucks, or other equipment.
  • Retrieve stored items and trace lost shipments as necessary.
  • Attach address labels, identification codes, and shipping instructions to containers.
  • Inspect and count items received and check them against invoices or other documents, recording shortages and rejecting damaged goods.

Cargo Agent Qualifications and Requirements
  • At least 18 years or older.
  • A valid, government issued workers permit.
  • Ability to pass a 10-year background check, pre-employment drug screen, obtain a SIDA badge and USPS certification.
  • High school graduate or GED.
  • Able to stand, walk, bend, and crouch for prolonged periods.
  • Able to lift up to 25-75 lbs.
  • Authorized to work in the US - We Use eVerify.
US Aviation Services Perks & Benefits


We value our team members and are proud to offer a competitive benefits package that includes:
  • 401(k) retirement account with company match
  • Health, dental, vision, and life insurance
  • Paid time off and holiday pay
  • Uniforms provided
  • Employee referral program
  • Work in a fast-paced, exciting airport environment
  • Recognition programs and performance incentives

US Aviation is a drug-free environment and has a strict zero tolerance policy for harassment. All employees are required to maintain proper grooming standards and conduct themselves in a professional manner when interacting with external and internal customers. Use of social media with regards to our operations and policies are strictly prohibited.


United Service Companies is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it's about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.


Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of United Service Companies to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. United Service Companies also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.


#UAHNL

Job Tags

Weekly pay, Full time, Part time, Local area, Flexible hours, Shift work,

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