Job Description

Server Support Specialist

What success looks like in this role:

• Install, configure, maintain, and decommission Dell PowerEdge servers, with a focus on optimal performance and uptime.
• Manage and configure RAID arrays to meet system requirements and performance objectives; troubleshoot RAID issues using Dell OpenManage or other tools.
• Handle and install hardware components in strict adherence to ESD (Electrostatic Discharge) safety protocols to protect sensitive equipment.
• Respond to and manage TSRs (Technical Support Requests), including coordination with Dell EMC support for diagnostics, RMAs, and on-site services.
• Perform firmware updates, BIOS configurations, and hardware diagnostics using Dell iDRAC, Lifecycle Controller, and OpenManage Enterprise.
• Implement and maintain server health monitoring and alerting; perform preventive maintenance and capacity planning.
• Follow structured cabling standards, manage rack layouts, and maintain optimal airflow, power balancing, and physical infrastructure.
• Maintain accurate documentation of server assets, configurations, procedures, and incident reports.
• Participate in a rotating on-call schedule for after-hours support and emergency response.

You will be successful in this role if you have:

• 25 years of experience working with Dell PowerEdge servers in a data center environment.
• Proficiency in RAID setup and troubleshooting, including common levels like RAID 0, 1, 5, 6, 10.
• Strong adherence to ESD best practices and safety procedures in hardware handling.
• Experience submitting and managing TSRs with Dell or similar vendors.
• Knowledge of server management tools (iDRAC, OpenManage, Lifecycle Controller).
• Familiarity with both Linux and Windows Server environments.
• Ability to lift, rack, and cable heavy equipment (up to 50 lbs).
• Excellent documentation, communication, and time-management skills.

Nice-to-Have:

• Dell EMC or CompTIA Server+ certifications.
• Experience with scripting/automation (PowerShell, Python, Ansible).
• Knowledge of virtualization platforms (VMware, Hyper-V).
• Familiarity with DCIM tools and environmental monitoring systems.

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.

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