Job Description

Fraud Analyst
Job Description
Fraud Analyst CoStar Group Company Intro: CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. Apartments.com Apartments.com is the nation’s #1 rental marketplace for owners, property managers and consumers.Apartments.com is the network that millions of renters every year rely on to find their new place, is continuing to grow our industry-leading sales force. We provide apartment Property Managers and Owners with a platform to market their property listings and the industry’s most comprehensive virtual tools to attract the most and highest-quality renters. The Apartments.com Network includes Apartments.com, ForRent.com, ApartmentFinder.com, ApartmentHomeLiving.com, and eight other leading rental sites. Our suite of services includes digital advertising, social and reputation management, and market analytic solutions which delivers innovative tools for our customers. Learn more about Apartments.com. Role Description: CoStar is seeking an initiative-taking Fraud Analyst to mitigate transaction and listing fraud across our Apartments network. Reporting to the Director of Trust and Safety, you will monitor a variety of payments (credit card and ACH) and rental listings via real time queues and use your analytical ability to conduct a detailed investigation of high-risk behaviors to identify unauthorized transactions and account activity. You may be required to communicate with our clients in cases where additional information is needed for efficient resolution. Additionally, team members are expected to collaborate cross functionally, surfacing anomalies and process improvements to internal and external operations teams, data analysts, and product representatives. We are looking for candidates with a keen sense of curiosity that demonstrate initiative and a growth mindset and have a strong aptitude for problem solving. All candidates should be flexible with their schedule. There may be a need to work non-traditional shifts and some holidays. Responsibilities: Use in depth fraud knowledge to assess financial risk and legitimacy of transactions, accounts, and listings. Monitor numerous queues, review high risk behavior, and make real time decisions. Contact customers to verify information or activity. Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses. Interact with other teams to develop fraud prevention strategy and process. Understand our systems and tools; investigate account patterns through data analysis. Deal with escalations from internal and external stakeholders in a professional and efficient manner. Help to develop and implement departmental process improvements. Reach out to and/or respond to customers in a professional and courteous manner. Work under limited supervision. Qualifications: Bachelor’s degree from an accredited, not-for-profit University or College A track record of commitment to prior employers. 2+ years’ experience within risk, fraud, credit/underwriting, trust and safety, investigations, or related field. Able to work and self-organize with rapidly changing priorities. Ability to interpret data and organize information. Strong customer focus and the ability to balance fraud prevention with a positive customer experience. Flexibility to adapt and manage multiple assignments while working independently. Excellent verbal and written communication skills. Strong investigative ability using internet research and overall computer skills. Experience using anti-fraud machine learning (Sift Science/Stripe) and analytical reporting software (Power BI). Experience using Customer support software experience (e.g., Helpscout/Web Enterprise). Leadership experience, formal or informal. Preferred Qualifications: Experience writing SQL to query relational databases. Experience in e-commerce, online payments, credit card processing, spam prevention, fraud screening, law enforcement, or online investigations. Knowledge of payments industry practices and rules (e.g., disputes processes, fraud types, and network rules). What’s in it for you? When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program. Our benefits package includes (but is not limited to): Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug Life, legal, and supplementary insurance Virtual and in-person mental health counseling services for individuals and family Commuter and parking benefits 401(K) retirement plan with matching contributions Employee stock purchase plan Paid time off Tuition reimbursement On-site fitness center and/or reimbursed fitness center membership costs (location dependent) Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position. #LI-IT1 #LI-Hybrid
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing Founded in 1987, CoStar Group, Inc. (Nasdaq:CSGP) is the leading provider of commercial real estate information, analytics and online marketplaces. CoStar conducts expansive, ongoing research to produce and maintain the largest and most comprehensive database of commercial real estate information. CoStar data powers the $17 trillion world of real estate – delivering the sale, lease, property, tenant, contact, reporting and industry information that makes connections happen. We help our clients make smart investments and decisions. Eighty-three percent of the nation’s commercial real estate transactions involve a CoStar subscriber, and the top 95% of the leading 1,000 brokerage firms use CoStar to inform their decisions. We also help create lasting experiences through our family of marketplaces. In addition to CoStar, CoStar Group brands and marketplaces include LoopNet, Apartments.com, BizBuySell, and Lands of America – collectively attracting more than 25 million monthly unique visitors. The Apartments.com Network is the nation’s #1 most visited apartment listing network, with 45 million monthly visits, allowing renters to find their perfect homes. LAND.com connects landowners to their perfect properties, spots and open spaces. BizBuySell allows small business owners to bring their dreams to life. And LoopNet connects investors, sellers and brokers with clients who fall in love with their properties. Headquartered in Washington, DC, CoStar maintains offices throughout the U.S. and in Europe and Toronto, Canada with a staff of approximately 3,700 worldwide, including the industry's largest professional research organization. CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by calling 1-855-840-1715 or by sending an email to recruiting@costargroup.com.

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Holiday work, Full time, Remote job, Work at office, Training, Online, Field, Worldwide, Flexible hours, Shift work,

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