Job Description

• Experience Leading Implementation Training
  • Epic Training Certification (preferably Ambulatory or Patient Access)
  • Microsoft Excel proficiency
• Create and execute an overall vision for customer training programs, including engagement and approval from project leadership
• Communicate effectively with project leadership about training milestones, policies, and decisions
• Establish and maintain strong relationships with applications teams, project leadership and other stakeholders involved with the overall implementation of the Epic end?user training program
• Determine staffing requirements for training programs. Recruit and hire principal and credentialed trainers for clinical, revenue cycle, access, and analytics end users
• Supervise the work of all direct reports to ensure effective and efficient group functioning
• Oversee the creation and maintenance of training environments, course catalogs and training schedules, and ensure all users are trained before they access production environments
• Developing customer-specific training environment strategies, including coordinating training environments, establishing refresh schedules, and developing playground and practice environments
• Determine the types of curriculum delivery methods (such as instructor led classes, e?learning, and blended learning) that will be used during super user training and end user training
• Plan and execute a successful post go-live training program

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